Shipping Policy

Last updated: October 7, 2026

Thank you for shopping with FaceFreak™. This Shipping Policy explains our shipping rates, processing, delivery, and tracking procedures.

Shipping Rates — Canada

Standard Shipping: CAD $5.99 for orders under CAD $49.99.

Free Standard Shipping: Available on orders of CAD $49.99 or more before applicable taxes and after discounts.

Express Shipping: CAD $20.00, when available at checkout.

The shipping rates displayed at checkout are the final rates applicable to your order.

Order Processing

Orders begin processing after payment has been successfully confirmed.

Processing time may vary depending on product availability, order volume, seasonal demand, and fulfillment partner processing.

Delivery Times

Delivery estimates displayed on our website or at checkout are estimates and are not guaranteed unless explicitly stated otherwise.

Actual delivery time may vary due to carrier delays, customs processing, weather conditions, seasonal demand, destination, or other circumstances outside our control.

Because some products may be fulfilled directly by third-party fulfillment partners, items from the same order may occasionally arrive separately.

Halloween Orders

Halloween is a high-volume shipping period.

If you are purchasing a FaceFreak™ mask for a specific Halloween party, event, or date, we strongly recommend ordering as early as possible.

Unless expressly stated otherwise, FaceFreak™ cannot guarantee delivery before a specific event date.

Tracking

When tracking information is available, it will be sent to the email address associated with your order.

Please note that tracking information may take some time to update after a shipping label has been created.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping address, contact us immediately at [hustlermybrand@gmail.com].

We cannot guarantee address changes once an order has entered fulfillment.

FaceFreak™ is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

Lost or Delayed Packages

If your shipment is significantly delayed or appears to be lost, contact us and we will help investigate the shipment.

For packages marked as delivered but not received, we may ask you to verify your address and check with household members, neighbours, building management, or the shipping carrier.

Taxes and Duties

Applicable taxes will be calculated at checkout when required.

International shipments, if offered, may be subject to duties, taxes, or customs fees depending on the destination.

Contact

For shipping questions, contact us at [hustlermybrand@gmail.com] and include your order number.